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+---- Thread: [GUIDE] How to Open a Support Ticket - Required Template (/showthread.php?tid=8)
[GUIDE] How to Open a Support Ticket - Required Template - Pedro - 08-06-2026
>>> READYSOFT SUPPORT CHANNELS & TICKET TEMPLATE
Before opening a new technical support ticket, please review the official documentation. If your issue persists, copy the template below, click "New Thread", and fill out the details.
Please use a descriptive title for your thread (e.g., [Installation] Multi-store activation fails on macOS).
⚠️ CHOOSE THE RIGHT SUPPORT CHANNEL BEFORE POSTING:
• Public Technical Support (This Section): This is an open space for setup questions, general tips, or community discussions. Anything posted here is visible to all members.
• Technical Support Tickets (Private Section): For private, sensitive, or account-specific technical issues, please navigate to that dedicated area. There, you can open a private ticket that only you and the Readysoft engineering team can see.
⚠️ IMPORTANT ATTACHMENT GUIDELINES
If your issue involves a visual glitch, layout misalignment, or a database crash dump, please attach a clean screenshot or log file to your post using the attachment tool below.
Note: Do not include sensitive corporate data, real customer credit cards, or passwords in your descriptions or screenshots.
Before opening a new technical support ticket, please review the official documentation. If your issue persists, copy the template below, click "New Thread", and fill out the details.
Please use a descriptive title for your thread (e.g., [Installation] Multi-store activation fails on macOS).
⚠️ CHOOSE THE RIGHT SUPPORT CHANNEL BEFORE POSTING:
• Public Technical Support (This Section): This is an open space for setup questions, general tips, or community discussions. Anything posted here is visible to all members.
• Technical Support Tickets (Private Section): For private, sensitive, or account-specific technical issues, please navigate to that dedicated area. There, you can open a private ticket that only you and the Readysoft engineering team can see.
Code:
=========================================
READYSOFT TECHNICAL SUPPORT TICKET
=========================================
1. ENVIRONMENT DETAILS
- FileMaker Pro Version: [e.g., v20.x / Browser Access]
- Operating System: [e.g., Windows 11 / macOS Sonoma]
- Network Setup: [e.g., Local Server / Cloud-Hosted]
2. PROBLEM DESCRIPTION
- What is happening? [Provide a clear summary of the unexpected behavior]
- Error Messages/Codes: [Paste any specific error codes that appear on screen]
3. STEPS TO REPLICATE
- Step 1: [What did you do first?]
- Step 2: [What button or script did you trigger?]
- Step 3: [Where exactly did the system fail?]
4. FREQUENCY
- Does this happen every time, or is it intermittent? [Always / Randomly / Once]⚠️ IMPORTANT ATTACHMENT GUIDELINES
If your issue involves a visual glitch, layout misalignment, or a database crash dump, please attach a clean screenshot or log file to your post using the attachment tool below.
Note: Do not include sensitive corporate data, real customer credit cards, or passwords in your descriptions or screenshots.
The Readysoft Support Team
Official Ticket Format
Official Ticket Format